July 2011
1 post
Customer Service is Dead....and you are to blame.
There is a very large difference between me being rude and me telling you something you don’t want to hear. Examples:
“You are ugly and have bad breath” – I would agree that someone telling this to another person constitutes rude behavior.
“I was told you would deliver between 1 and 4PM. It is now 4:30 PM. No one has called me. No one has apologized. Why is my time worth less than yours?” –...